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Hold Your Place In Line, Online, at Tallahassee Memorial For Emergency Care
Featuring free InQuicker online check-in service

Tallahassee, FL –Tallahassee Memorial HealthCare’s Bixler Emergency Center and Urgent Care Center are now taking online reservations. With InQuicker, patients will no longer have to experience long wait times in a crowded emergency facility.

InQuicker is a web-based emergency room service designed to improve patient satisfaction by allowing patients with non-life-threatening medical emergencies to hold a place at the ER online while waiting in the comfort of their own homes.

“We understand that when you or a loved one needs medical attention, the “sick of waiting” experience associated with any ER increases anxiety levels and can often make for a very uncomfortable situation. Our primary goal as a healing center is to save lives with compassionate, high quality emergency care while focusing on patient satisfaction,” says Freda Lyon, Service Line Administrator of Tallahassee Memorial Emergency Services.

Beginning October 25, 2011, patients will be able to access InQuicker from the tmh.org home page to check-in for their ER or Urgent Care visit. The patient will be prompted to fill out a form with medical history and symptomatic information and the InQuicker system will generate a projected treatment time. Once the patient arrives to the ER or Urgent Care waiting room, they are guaranteed to be seen by a nurse practitioner, physician’s assistant, or a physician within 15 minutes or the patient will be compensated with two tickets to a local attraction in the Tallahassee area.

InQuicker is not an appointment or reservation setting service, as the nature of ER triage does not allow for the scheduling of medical treatment. Rather, the InQuicker system estimates treatment times based on patient traffic conditions and allows its users to wait in line from home instead of in the waiting room. InQuicker users do not skip the ER waiting line, nor will they be seen ahead of individuals in the waiting room or impact others’ wait times. In the event of a projected treatment time delay, InQuicker users are sent real-time notifications via phone call and email so they can continue waiting at home.

“InQuicker is intended only for individuals with non-life and non-limb threatening medical conditions. It’s simply a way for people with busy lives and busy families to conveniently access care for minor medical needs. If you’re in doubt about the severity of your condition, you should always seek immediate care by going to the nearest emergency department or calling 911.” says Sam Ashoo, MD, Medical Director of the Tallahassee Memorial Bixler Emergency Center.