Patients and Visitors
We're taking appropriate steps to protect the safety of our patients, colleagues, providers and the community.
To protect our patients and colleagues from the spread of coronavirus (COVID-19), we’ve modified our visitor policy, effective until further notice.
Our team is working to ensure families stay as connected as possible. For the safety of our patients and colleagues, we are doing our best to limit visitors and minimize entries and exits at TMH facilities. However, we understand the benefits of our patients having a care partner as part of their healing process. A care partner is someone the patient chooses to be involved in their care. For this reason, we’ve established the visiting policy below.
Inpatient Visitor Policy
Only one (1) visitor per patient per day during visiting hours will be permitted. Visiting hours are 7 am-7 pm.
All visitors must meet the requirements listed below before entering and while inside the facility.
- All permitted visitors must undergo a health screening upon entering the facility. Those who don’t pass this screening will not be allowed entry. This screening includes a no-touch temperature check. Your temperature must be below 100.4 to enter the facility.
- All visitors must properly wear an approved protective face mask while in the hospital. If you do not have one, we will provide one upon entry. If a visitor is non-compliant with properly wearing a mask, they will be asked to leave.
- All visitors will be given a “Destination Card” that they must keep on them while inside the hospital. This pass will have their name along with the room number they are visiting.
- All visitors must follow the CDC’s guidelines on handwashing and social distancing.
- Patients who are at end-of-life will be allowed a maximum of three (3) visitors at one time.
- Visitor access is limited to (a) their final destination (patient room or provider’s office) and (b) Café 1300 (cafeteria), Eyes of Texas Café, Gift Shop or designated visitor area.
- Visitors are not allowed to congregate or wait in the Magnolia Lobby or Dozier Atrium.
- Patients who are known COVID-19 positive or under investigation for COVID-19 will not be allowed visitors.
- Patients requiring a care partner or visitor past 7 pm will be addressed on a case-by-case basis (including end-of-life, specific care givers and special needs).
- A Sitter hired by the patient or patient’s family is not deemed a visitor, but part of the care provider team serving the patient.
- Unless otherwise noted, visitors for the Main Hospital and M.T. Mustian Center should utilize the visitor screening area in the Dozier Atrium.
- No visitors under age 16.
Visiting Other TMH Areas
- No visitors will be permitted to accompany patients to office visits except:
- When the patient requires assistance, for example with walking – one visitor per patient is permitted.
- When accompanying minor children – one visitor per patient is permitted.
- If you have an upcoming appointment at a TMH Physician Partners practice and have a fever, cough or shortness of breath, and/or have been in contact with a confirmed COVID-19 patient, please call the practice prior to your arrival. For any specific questions regarding your appointment or the visitor policy, please call the practice directly.
We recognize how difficult it is to have a child hospitalized, especially during this uncertain time, and know what an important role parents and guardians play in their children’s care. As such, we’ve modified our hospital-wide visitor policy to accommodate the unique needs of our pediatric patients and their families.
- Children admitted to the Children’s Center or Pediatric Intensive Care Unit (PICU) will be allowed one care partner to stay overnight.
- Each child may have both parents visit (one at a time). If only one parent, then a second identified care partner should be selected by the parent and noted on the patient’s chart as allowed to remain overnight.
- As always, one care partner is encouraged to stay with each child admitted to the Children’s Center 24 hours a day, every day. Let your nursing team know if your child will be alone for a significant period of time.
- All patients scheduled for Kids’ Korner will be allowed to have one parent accompany them to their appointment.
View Resources for your child's hospital stay
The Emergency Center Entrance is for Emergency Patients and their visitor only.
- Patients will be allowed one care partner for the duration of the emergency/urgent care visit.
- Masks must be worn by both patient and care partner for the duration of the visit unless medically contraindicated.
- All visitors must enter through the Women’s Pavilion.
- Patients will be allowed one dedicated visitor for the duration of their stay.
- Mothers admitted to the Women’s Pavilion will be allowed one care partner to stay overnight.
- For Labor & Delivery, a doula is not deemed a visitor, but part of the care provider team serving the patient.
- The only time both parents and/or mom and care partner may visit at the same time in the NICU will be the first time a mom is wheeled from Labor & Deliver to the Family Care Unit and they are brought into the NICU. Otherwise, they may only visit one at a time.
View FAQs about your hospital stay
- For surgery patients in the M.T. Mustian Center on day of surgery, one care partner is permitted to accompany the patient (24/7) while the patient is in Surgical Care Unit. This care partner should arrive with the patient through the M.T. Mustian Center screening entrance.
- For procedural patients, the care partner should arrive with the patient (including outside of visiting hours) and report to the designated registration area, such as Central Registration.
Learn more about what to expect
- The Behavioral Health Center holds visitation hours Monday-Sunday from 6:30pm-8 pm and additional hours on Saturday/Sunday 2:30pm-4:30pm.
- All visitors must enter through the inpatient doors and complete COVID-19 screening before being permitted entry.
- Masks must be worn by visitors for the duration of the visit.
- There are no visitors permitted to accompany patients to outpatient office visits unless the patient is a minor or requires assistance due to disability or compromised mobility.
The Cancer Center is not accepting visitors at this time.
View FAQs about visiting the Cancer Center
While our goal is to fully connect our patients and their loved ones, safety remains our highest priority. With that in mind, TMRC has reopened for visitation on a limited basis. Here are our guidelines:
- Visits are by appointment only. It’s very important to keep your appointment time.
- Visits will be a maximum of 30 minutes.
- Visits will take place on our front patio or inside our lobby when needed due to inclement weather.
- Once a week two visitors may visit one patient at the same time.
- Both patient and visitors will be required to wear a mask at all times and stay 6 feet apart.
These guidelines are subject to change at any time by TMRC staff.
To schedule an appointment please call Bart Baxley, Recreation Therapy Coordinator, at 850-431-5737. If Bart is unable to answer, please leave a message with your name and contact information, and he will call you back as soon as possible.
We appreciate your patience in these challenging times. If you have any questions regarding this policy, please call the operator at 850-431-1155.