Patients and Visitors
We're taking appropriate steps to protect the safety of our patients, colleagues, providers and the community.
To protect our patients and colleagues from the spread of coronavirus (COVID-19), we’ve modified our visitor policy, effective until further notice.
Our team is working to ensure families stay as connected as possible. For the safety of our patients and colleagues, we are doing our best to limit visitors and minimize entries and exits at TMH facilities. However, we understand the benefits of our patients having a care partner as part of their healing process. A care partner is someone the patient chooses to be involved in their care. For this reason, we’ve established the visiting policy below.
Inpatient Visitor Policy
Only two (2) visitors per patient at a time during visiting hours will be permitted. Visiting hours are 7 am - 7 pm.
All visitors must meet the requirements listed below before entering and while inside the facility.
- All permitted visitors must undergo a health screening upon entering the facility. Those who don’t pass this screening will not be allowed entry.
- All visitors must properly wear an approved protective face mask while in the hospital. If you do not have one, we will provide one upon entry. If a visitor is non-compliant with properly wearing a mask, they will be asked to leave.
- All visitors will be given a “Destination Card” that they must keep on them while inside the hospital. This pass will have their name along with the room number they are visiting.
- All visitors must check out at the visitor screening area when they complete their visit by dropping the card in the check-out basket. No other visitors will be allowed to visit the patient until the check-out process is complete.
- All visitors must follow the CDC’s guidelines on handwashing and social distancing.
- Patients who are at end-of-life will be allowed a maximum of three (3) visitors at one time. Family and friends will be able to rotate out safely after they pass the screening process.
- Visitor access is limited to (a) their final destination (patient room or provider’s office) and (b) Café 1300 (cafeteria), Eyes of Texas Café, Gift Shop or designated visitor area.
- Patients who are known COVID-19 positive or under investigation for COVID-19 will not be allowed visitors.
- Patients requiring a care partner or visitor past 7 pm will be addressed on a case-by-case basis (including end-of-life, specific care givers and special needs).
- A Sitter hired by the patient or patient’s family is not deemed a visitor, but part of the care provider team serving the patient.
- Unless otherwise noted, visitors for the Main Hospital and M.T. Mustian Center should utilize the visitor screening area in the Dozier Atrium.
- No visitors under age 16.
Visiting Other TMH Areas
- No visitors will be permitted to accompany patients to office visits except:
- When the patient requires assistance, for example with walking – one visitor per patient is permitted.
- When accompanying minor children – one visitor per patient is permitted.
- If you have an upcoming appointment at a TMH Physician Partners practice and have a fever, cough or shortness of breath, and/or have been in contact with a confirmed COVID-19 patient, please call the practice prior to your arrival. For any specific questions regarding your appointment or the visitor policy, please call the practice directly.
- Each child admitted to the Children’s Center or Pediatric Intensive Care Unit (PICU) and those visiting Kids Korner will be allowed two visitors at a time.
- Minors other than the patient are considered visitors and must be supervised by an adult visitor.
- All visitors must enter through the hospital Atrium and undergo a health screening upon entering the facility.
- As always, caregivers are encouraged to stay with each child admitted to the Children’s Center 24 hours a day, every day. Let your nursing team know if your child will be alone for a significant period of time.
- Please discuss any special circumstances with your child's nurse.
The Emergency Center Entrance is for Emergency Patients and their visitor only.
- Patients will be allowed one care partner for the duration of the emergency/urgent care visit.
- Masks must be worn by both patient and care partner for the duration of the visit unless medically contraindicated.
- Our visitor policy allows for two visitors at a time per mother admitted to the Women’s Pavilion, which encompasses our Labor & Delivery, Family Care and Antenatal Care Units.
- Patients in Triage are allowed one visitor unless admitted, then the second visitor will be allowed.
- Minors are considered visitors and must be supervised by an adult visitor.
- All visitors must enter through the Women’s Pavilion and undergo a health screening upon entering the facility.
- For Labor & Delivery, a doula is not deemed a visitor, but part of the care provider team serving the patient.
- Babies admitted to the neonatal intensive care unit (NICU) can have two visitors at a time, limited to the baby’s parents. If only one parent, then a second identified care partner should be selected by the parent and annotated on the patient’s chart.
- Please discuss any special circumstances with your and/or your baby’s nurse.
- For surgery patients in the M. T. Mustian Center on day of surgery, two (2) care partners are permitted to accompany the patient (24/7) while the patient is in Surgical Care Unit. These care partners should arrive with the patient through the M.T. Mustian Center screening entrance.
- For procedural patients, the care partners should arrive with the patient (including outside of visiting hours) and report to the designated registration area, such as Central Registration.
Learn more about what to expect
- The Behavioral Health Center holds visitation hours Monday-Sunday from 6:30pm-8 pm and additional hours on Saturday/Sunday 2:30pm-4:30pm.
- All visitors must enter through the inpatient doors and compete COVID-19 screening before being permitted entry.
- Masks must be worn by visitors for the duration of the visit.
- There are no visitors permitted to accompany patients to outpatient office visits unless the patient is a minor or requires assistance due to disability or compromised mobility.
The Cancer Center allows one visitor per patient per day.
View FAQs about visiting the Cancer Center
While our goal is to fully connect our patients and their loved ones, safety remains our highest priority. With that in mind, TMRC has reopened for visitation. Here are our guidelines:
- All visitors must complete a COVID-19 questionnaire prior to entering the facility.
- All visitors must wear a mask, remain socially distanced and comply with our facility’s Infection Control prevention measures.
- Visits are limited to 1 hour.
- Visitation may occur between the hours of 8 am and 7 pm.
- Visits may take place on TMRC’s front patio, lobby, a patient’s room or another designated patient visiting area.
- No more than two visitors per patient at a time.
These guidelines are subject to change at any time based on CMS/CDC recommendations.
We appreciate your patience in these challenging times. If you have any questions regarding this policy, please call the operator at 850-431-1155.