Patients and Visitors
We're taking appropriate steps to protect the safety of our patients, colleagues, providers and the community.
To protect our patients and colleagues at Tallahassee Memorial HealthCare from the spread of coronavirus (COVID-19), we continue to modify our visitor policy to meet the changing needs of our patients and community. Our team is working to ensure families stay as connected as possible. For the safety of our patients and colleagues, we are doing our best to limit visitors and minimize entries and exits at TMH facilities. However, we understand the benefits of our patients having a care partner as part of their healing process. A care partner is someone the patient chooses to be involved in their care. For this reason, we’ve established the visiting policy below.
Inpatient Visitor Policy
One (1) visitor per patient per day during visiting hours is be permitted. Visiting hours are 7 am-7 pm. All visitors must meet the requirements listed below before entering and while inside the facility.
- All permitted visitors must undergo a health screening upon entering the facility. Those who don’tpass this screening will not be allowed entry.
- All visitors must present photo ID for entry.
- All visitors must properly wear an approved protective face mask while in the hospital. If you do not have one, we will provide one upon entry. If a visitor is non-compliant with properly wearing a mask, they will be asked to leave.
- All visitors will be given a “Destination Card” that they must keep on them while inside the hospital. This pass will have their name along with the room number they are visiting.
- All visitors must check out at the visitor screening area when they complete their visit by dropping the card in the check-out basket.
- All visitors must follow the CDC’s guidelines on handwashing and social distancing.
- Patients who are at end-of-life will be allowed a maximum of three (3) visitors at one time.
- Visitor access is limited to (a) their final destination (patient room or provider’s office) as well as (b) Café 1300 (cafeteria), Eyes of Texas Café, Gift Shop or designated visitor area.
- Patients who are known COVID-19 positive or under investigation for COVID-19 will not be allowed visitors.
- Patients requiring a care partner or visitor past 7 pm will be addressed on a case-by-case basis (including end-of-life, specific care givers and special needs).
- A Sitter hired by the patient or patient’s family is not deemed a visitor, but part of the care provider team serving the patient.
- Unless otherwise noted, visitors for the Main Hospital and M.T. Mustian Center should utilize the visitor screening area in the Dozier Atrium.
- No visitors under age 16.
Visiting Other TMH Areas:
TMH Physician Partners and other outpatient clinics
- No visitors will be permitted to accompany patients to office visits except:
- When the patient requires assistance, for example with walking – one visitor per patient is permitted.
- When accompanying minor children – one visitor per patient is permitted.
- If you have an upcoming appointment at a TMH Physician Partners practice and have a fever, cough or shortness of breath, and/or have been in contact with a confirmed COVID-19 patient, please call the practice prior to your arrival. For any specific questions regarding your appointment or the visitor policy, please call the practice directly
Children’s Center/PICU/Kids Korner:
- Children admitted to the Children’s Center or Pediatric Intensive Care Unit (PICU) will be allowed one care partner to stay overnight.
- Each child may have both parents visit (one at a time). If only one parent, then a second identified care partner should be selected by the parent and annotated on the patient’s chart as able to - remain overnight.
- All outpatients for Kids’ Korner will be allowed to have one parent accompany them for the appointment.
Emergency Center/Urgent Care
- The Emergency Center Entrance is for Emergency Patients and their visitor only.
- One visitor per patient, per visit. There will be no rotating visitors at this time.
- Visitors may not re-enter without authorization from nursing staff.
- Waiting area is only available to patients, visitors must wait in their vehicle until the patient is called to be seen.
- No visitors will be allowed for COVID-19 positive patients.
- Masks must be worn by both patient and care partner for the duration of the visit unless, medically contraindicated.
- Once a patient is admitted, the inpatient visitor guidelines apply, including visiting hours.
Women’s Pavilion/Neonatal Intensive Care Unit (NICU)
- All visitors must enter through the Women’s Pavilion.
- For Labor & Delivery, Antenatal Care Unit and Family Care:
- Patients will be allowed one primary visitor for duration of their stay.
- A second identified care partner can be selected by the mother and annotated on the patient’s chart as able to rotate as needed.
- For Labor & Delivery, a doula is not deemed a visitor, but part of the care provider team serving the patient.
- The only time both parents and/or mom and care partner may visit at the same time in the NICU will be the first time a mom is wheeled from Labor & Deliver to Family Care Unit and they are brought into the NICU. Otherwise, they may only visit one at a time.
Surgery and Procedures
- For surgery patients in the M. T. Mustian Center on day of surgery, one care partner is permitted to accompany the patient (24/7) while the patient is in Surgical Care Unit. This care partner should arrive with the patient through the M.T. Mustian Center screening entrance.
- For procedural patients, the care partner should arrive with the patient (including outside of visiting hours) and report to the designated registration area, such as Central Registration.
Learn more about what to expect
Behavioral Health Center
- The Behavioral Health Center holds visitation hours Monday-Sunday from 6:30pm-8 pm and additional hours on Saturday/Sunday 2:30pm-4:30pm.
- All visitors must enter through the inpatient doors and compete COVID-19 screening before being permitted entry.
- Masks must be worn by visitors for the duration of the visit.
- There are no visitors permitted to accompany patients to outpatient office visits unless the patient is a minor or requires assistance due to disability or compromised mobility.
- The Cancer Center allows one visitor per patient per day.
- The visitation guidelines for the Tallahassee Memorial Rehabilitation Center at available on TMH.ORG under visitor policy.
If you have any questions regarding this policy, please call the operator at 850-431-1155.