Visitor Policy

To protect the safety of our colleagues and patients from the spread of COVID-19, we have implemented the following visitor policies until further notice.
To ensure the safety of our patients and colleagues from the spread of COVID-19, we’ve modified our visitor policy, effective until further notice. We understand how difficult it is for our patients to be separated from their loved ones during a hospitalization, especially in this stressful time. Please find the information you will need to know including appropriate entrances, visitor requirements and restrictions in place for each area you may need to visit while at Tallahassee Memorial HealthCare (TMH).

 

Visitor Entrances

To best protect our patients and visitors, many entrances have been closed. If you wish to visit a patient, please review the available entrances below to ensure you arrive at the correct location:

  • Dozier Atrium – Please use the Dozier atrium if you wish to visit a patient in the Main Hospital, M.T. Mustian Center or the Azalea or Dogwood Buildings.
  • M.T. Mustian Center – No visitors are allowed entry through the M.T. Mustian Center. This entrance is reserved for Pre- Admission Clinic and testing patients only.
  • Women's Pavilion – If you wish to visit a patient in the Women's Pavilion, please use the Women’s Pavilion entry.
  • Bixler Trauma & Emergency Center – This entry is for emergency patients only.

 

Requirements for Permitted Visitors

For the health and safety of our colleagues, patients and community, visitors permitted at TMH must meet the requirements listed below before entering and while inside the facility.

  • All permitted visitors must undergo a health screening and travel history upon entering the facility. Those who don’t pass this screening will not be allowed entry. This screening includes a no-touch temperature check. Your temperature must be below 100.0°F/38°C to enter the facility.
  • All visitors must wear a protective face mask while in the hospital. If you do not have one, we will provide you one upon entry.
  • All visitors are required to wear a visitor pass provided by TMH at all times while inside the facility.
  • All visitors must follow the CDC’s guidelines on handwashing and social distancing.
  • Visitors access is limited to (a) their final destination (patient room or provider’s office) and (b) Café 1300, Eyes of Texas Café and Gift Shop.
  • All visitors are asked to exit through the same entrance they used to enter the facility.

 

Visitor Restrictions

Each area of TMH may have different restrictions in place, please find each area listed below. If you have any questions, please call the operator at 850-431-1155.

 

Outpatient Surgery & Procedures

No visitors will be permitted in TMH’s surgical and procedural areas unless the patient is a child under the age of 18, who is allowed one visitor.

 

Inpatient Care

One visitor will be permitted per patient, per day between 7:00am-7:00pm. Outside of these hours, no visitors will be permitted, except as follows:

  • Children admitted to the Children’s Center, Pediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) will be allowed one visitor, per patient.
  • Patients admitted to the Women’s Pavilion will be allowed one visitor, per patient. As needed, one visitor may stay on a 24-hour basis.
  • Patients requiring a visitor past 7:00pm will be addressed on a case-by-case basis (including but not limited to end-of-life, specific care givers and special needs).

 

Bixler Trauma & Emergency Center

No visitors will be permitted for patients in TMH’s emergency centers unless the patient is a child under the age of 18, who is allowed one visitor while in the emergency center.

If the patient is admitted for inpatient care, one visitor per patient will be permitted in the Bixler Trauma & Emergency Center. The visitor will be granted access after the admission order is placed. If a patient is being admitted for COVID-19 symptoms, a visitor will not be permitted.

As applicable, visitors with specific challenges (including, but not limited to end-of-life, special care givers and special needs) will be addressed on a case-by-case basis.

 

Administrative and Professional Offices

For visitors requesting access to an administrative or professional office, access is only permitted if that office is called and agrees to see the visitor in person. Otherwise, telephone or email options can be utilized. Examples of business offices include Medical Records, Risk Management and Patient Experience.


TMH Physician Partners

No visitors will be permitted to accompany patients to office visits except:

  • When the patient requires assistance, for example with ambulation – one visitor per patient is permitted.
  • When accompanying minor children – one visitor per patient is permitted.

If you have an upcoming appointment at a TMH Physician Partners practice and have a fever, cough or shortness of breath, and/or have been in contact with a confirmed COVID-19 patient, please call the practice prior to your arrival.

For any specific questions regarding your appointment or the visitor policy, please call the practice directly.

 

Urgent Care Center

No visitors will be permitted to accompany patients to office visits except:

  • When the patient requires assistance, for example with ambulation – one visitor per patient is permitted.
  • When accompanying minor children – one visitor per patient is permitted.

For the safety of patients, visitors and colleagues, the Tallahassee Memorial Urgent Care Center is now screening all patients and permitted visitors as they enter the building.

The Urgent Care Center is still open for patients experiencing the following:

  • Accidents or falls
  • Sprains and strains
  • Skin rash or infection
  • Minor stitches
  • Fever or flu
  • Minor fractures
  • Muscle or stomach aches and pains
  • Earaches

 

Emergency Center - Northeast

No visitors will be permitted for patients in TMH’s emergency centers unless the patient is a child under the age of 18, who is allowed one visitor while in the emergency center.

If admitted, one visitor per patient will be permitted in the Emergency Center- Northeast. The visitor will be granted access after the admission order is placed. If a patient is being admitted for COVID-19 symptoms, a visitor will not be permitted.
As applicable, visitors with specific challenges (including, but not limited to end-of-life, special care givers and special needs) will be addressed on a case-by-case basis.

 

Cancer Center

No visitors will be permitted in the Tallahassee Memorial Cancer Center. For more information or questions please call 850-431-4226.

 

Behavioral Health Center

Inpatient
All visitors must sign-in with security and be cleared through COVID-19 screening before being allowed entry during set visitation hours. One visitor per patient is permitted.

Outpatient
All visitors must sign-in at front desk and be cleared through COVID-19 screening before being seen by physician and/or nurse. No visitors will be permitted to accompany patients to office visits unless the patient is a minor or requires assistance due to disability or compromised mobility.

 

Rehabilitation Center (TMRC)

No visitors will be permitted in the Tallahassee Memorial Rehabilitation Center. If exceptions are necessary, they will be managed and cleared by the on-site Charge Nurse. For more information please call our Charge Nurse at 850-431-1184.

 

Outpatient Rehab

No visitors will be permitted to accompany patients to office visits except:

  •  When the patient requires assistance, for example with ambulation – one visitor per patient is permitted.
  • When accompanying minor children – one visitor per patient is permitted.

Patients will be required to wear masks at all outpatient rehabilitation centers and a member of our team will be taking temperatures upon entry. 

Until further notice our outpatient rehabilitation centers will be closing for the following days:

  • Ortho Outpatient Rehabilitation Center in Tallahassee – Open Monday, Wednesday and Thursday
  • Pediatric Outpatient Rehabilitation Center in Tallahassee – Open Monday, Wednesday, and Thursday
  • Gadsden Outpatient Rehabilitation Center –Open Monday - Thursday
  • Wakulla Outpatient Rehabilitation Center – Open Monday, Wednesday and Thursday
  • Outpatient Rehabilitation Center in Monticello – Open Monday in the morning and all day on Tuesday and Thursday

 

Residency Programs and Anderson-Brickler Midwifery Clinic

No visitors will be permitted to accompany patients to office visits except:

  • When the patient requires assistance, for example with ambulation – one visitor per patient is permitted.
  • When accompanying minor children – one visitor per patient is permitted.

If you have an upcoming appointment at either of these offices and have a fever, cough or shortness of breath, and/or have been in contact with a confirmed COVID-19 patient, please call the practice prior to your arrival.

For any specific questions regarding your appointment or the visitor policy, please call the practice directly at 850-431-5430.

 

A Woman’s Place

A Woman’s Place will be closed until further notice. Appointments and limited services are still available by calling 850-431-4928 and leave a voicemail or emailing AWomansPlace@TMH.ORG.