Visitor Policy

To protect the safety of our colleagues and patients from the spread of COVID-19, we have implemented the following visitor policies until further notice.

To protect our patients and colleagues from the spread of coronavirus (COVID-19), we’ve modified our visitor policy, effective until further notice. Our team is working to ensure families stay as connected as possible.

Below, please find the latest Visitor Policy information, including appropriate entrances, visitor requirements and restrictions in place for each area patients and families may need to visit while at Tallahassee Memorial HealthCare (TMH).

Visitor Entrances

To best protect our patients and visitors, many entrances have been closed. If you wish to visit a patient, please review the available entrances below to ensure you arrive at the correct location:

  • Dozier Atrium – Please use the Dozier Atrium if you wish to visit a patient in the Main Hospital, M.T. Mustian Center or the Azalea or Dogwood Buildings.
  • M.T. Mustian Center – No visitors are allowed entry through the M.T. Mustian Center. This entrance is reserved for Pre-Admission Clinic and testing patients only.
  • Women's Pavilion – If you wish to visit a patient in the Women's Pavilion, please use the Women’s Pavilion entrance.
  • Bixler Trauma & Emergency Center – This entry is for emergency patients only.

Requirements for Permitted Visitors

For the health and safety of our colleagues, patients and community, visitors permitted at TMH must meet the requirements listed below before entering and while inside the facility.

  • All permitted visitors must undergo a health screening upon entering the facility. Those who don’t pass this screening will not be allowed entry.
  • All visitors must properly wear a protective face mask while in the hospital. If you do not have one, we will provide one upon entry. If a visitor is non-compliant with properly wearing a mask, they will be asked to leave.
  • ALl visitors must present a photo ID, such as a driver's license or passport. 
  • All visitors are required to wear a visitor pass provided by TMH at all times while inside the facility. Each visitor pass is only good for one day. You must check-in each day for a new pass.
  • All visitors must follow the CDC’s guidelines on handwashing and social distancing.
  • Visitor access is limited to (a) their final destination (patient room or provider’s office) and (b) Café 1300, Eyes of Texas Café and Gift Shop.
  • Visitors are not allowed to congregate or wait in the Dozier Atrium or the Magnolia Lobby.
  • All visitors are asked to exit through the same entrance they used to enter the facility.

Visitor Restrictions and Closures

Certain areas within TMH may have different visitor restrictions in place. Please find each area listed below. If you have any questions, please call the operator at 850-431-1155.

Outpatient Surgery & Procedures

No visitors will be permitted in TMH’s surgical and procedural areas unless the patient is a child under the age of 18, who is allowed one visitor.  

Inpatient Care

For the safety of our patients and colleagues, we are doing our best to limit visitors and minimize entries and exits into the facility. However, we understand the benefits of our patients having a loved one be part of their healing process.
For this reason, inpatients are allowed to have one visitor per day. This visitor must be the same individual for the entire day (7:00 am- 7:00 pm). Families are asked to coordinate who this visitor will be each day. Visitors will not be allowed to take turns throughout the day.

Visiting hours are 7:00 am-7:00 pm.

Outside of these hours, no visitors will be permitted, except as follows:

  • Children admitted to the Children’s Center, Pediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) will be allowed one visitor per patient.
  • Patients admitted to the Women’s Pavilion will be allowed one visitor per patient.
    • As needed, one visitor may stay on a 24-hour basis.
  • Patients requiring a visitor past 7:00 pm will be addressed on a case-by-case basis (including but not limited to end-of-life, specific care givers and special needs).
  • Patients who are at end-of-life will be allowed a maximum of 3 visitors at one time. Family and friends will be able to rotate out safely if they pass the screening process.

Bixler Trauma & Emergency Center

One visitor per patient will be permitted in TMH's emergency centers for the duration of the visit.

If the patient is admitted for inpatient care, one visitor per patient will be permitted in the Bixler Trauma & Emergency Center. The visitor will be granted access after the admission order is placed. If a patient is being admitted for COVID-19 symptoms, a visitor will not be permitted.

As applicable, visitors with specific challenges (including, but not limited to end-of-life, special care givers and special needs) will be addressed on a case-by-case basis.

Emergency Center - Northeast

One visitor per patient will be permitted in TMH's emergency centers for the duration of the visit.

If admitted, one visitor per patient will be permitted in the Emergency Center-Northeast. The visitor will be granted access after the admission order is placed. If a patient is being admitted for COVID-19 symptoms, a visitor will not be permitted.

As applicable, visitors with specific challenges (including, but not limited to end-of-life, special care givers and special needs) will be addressed on a case-by-case basis.

Administrative and Professional Offices

For visitors requesting access to an administrative or professional office, access is only permitted if that office is called and agrees to see the visitor in person. Otherwise, telephone or email options can be utilized. Examples of business offices include Medical Records, Risk Management and Patient Experience. 

TMH Physician Partners

No visitors will be permitted to accompany patients to office visits except:

  • When the patient requires assistance, for example with ambulation – one visitor per patient is permitted.
  • When accompanying children under the age of 18 – one visitor per patient is permitted. 

If you have an upcoming appointment at a TMH Physician Partners practice and have a fever, cough or shortness of breath, and/or have been in contact with a confirmed COVID-19 patient, please call the practice prior to your arrival.

For any specific questions regarding your appointment or the visitor policy, please call the practice directly.

Urgent Care Center

No visitors will be permitted to accompany patients to office visits except:

  • When the patient requires assistance, for example with ambulation – one visitor per patient is permitted.
  • When accompanying children under the age of 18 – one visitor per patient is permitted.

For the safety of patients, visitors and colleagues, the Tallahassee Memorial Urgent Care Center is now screening all patients and permitted visitors as they enter the building. The Urgent Care Center is still open for patients experiencing the following:

  • Accidents or falls
  • Sprains and strains
  • Skin rash or infection
  • Minor stitches
  • Fever or flu
  • Minor fractures
  • Muscle or stomach aches and pains
  • Earaches

Cancer Center

No visitors will be permitted in the Tallahassee Memorial Cancer Center. For more information or questions please call 850-431-4226.

Behavioral Health Center 

  • Inpatient
  • Outpatient

Rehabilitation Center (TMRC)

No visitors will be permitted in the Tallahassee Memorial Rehabilitation Center. If exceptions are necessary, they will be managed and cleared by the on-site Charge Nurse.  For more information please call our Charge Nurse at 850-431-1184.

Outpatient Rehab

No visitors will be permitted to accompany patients to office visits except:

  • When the patient requires assistance, for example with ambulation – one visitor per patient is permitted.
  • When accompanying children under the age of 18 – one visitor per patient is permitted. 

Residency Programs and Anderson-Brickler Midwifery Clinic

No visitors will be permitted to accompany patients to office visits except:

  • When the patient requires assistance, for example with ambulation – one visitor per patient is permitted.
  • When accompanying children under the age of 18 – one visitor per patient is permitted. 

If you have an upcoming appointment at either of these offices and have a fever, cough or shortness of breath, and/or have been in contact with a confirmed COVID-19 patient, please call the practice prior to your arrival.

For any specific questions regarding your appointment or the visitor policy, please call the practice directly at 850-431-5430.

A Woman’s Place

A Woman’s Place will be closed until further notice. Appointments and limited services are still available by calling 850-431-4928 and leave a voicemail, or by emailing AWomansPlace@TMH.ORG.

Medical Records

To ensure the safety of our patients and colleagues, the “Service Window” located in the Health Information Management (Medical Records) at TMH is closed.  Our goal is to ensure you still receive your medical records in the most efficient manner. You can request a copy of your medical records by: 

  • Calling 850-431-5454.
  • Sending an email request to HIMMedicalRecordsRequest@TMH.ORG.
  • Using our Patient Portal. You can contact Central Registration at 850-431-3042 for access details. 

We appreciate your patience in these challenging times.