Transparency: Billing and Quality Information

Financial and Billing Information

Doctors' Memorial Financial Policy and Billing Information

Doctors' Memorial Hospital is committed to meeting the needs of the community. As a not-for-profit system, DMH provides non-elective services to patients without regard to financial status or ability to pay. At the same time, DMH relies on income from patients to reinvest in clinical programs aimed at strengthening and promoting the health of the community. We ask that you cooperate in meeting your financial obligation to DMH. If you need assistance with your medical bill at DMH, or, if you would like to apply for financial assistance, please contact us at:

Patient Financial Services
333 N. Byron Butler Parkway
Perry, FL 32347
Phone: 850-584-0862 or 850-584-0863
Hours: Monday through Friday, 8:30 – 4 p.m.

Clinics

For questions regarding your DMH Clinic bills, you may contact the clinic where you received care directly or, call our clinic patient account representative at 850-584-0660.

Clinic contact information is listed below:

Doctors’ Memorial Family Practice
555 N. Byron Butler Parkway
Perry, FL 32347
Phone: 850-223-5400

Doctors Memorial Family Medicine
117 SW Virginia Circle
Mayo, FL 32066
Phone: 386-294-2475

Steinhatchee Family Medicine
1209 1st Ave South
Steinhatchee, FL
Phone: 352-498-5888

DMH Surgical Services
1218 N Peacock Ave
Perry, FL 32347
Phone: 850-584-8404

Billing Process

The billing process begins when you register for services at the hospital or, have an appointment with your physician or provider at one of our DMH clinics. You will be asked to provide any health insurance information or other insurance information such as auto or workman’s comp if applicable, at the time of service.

As a courtesy, we will bill your insurance company directly. Depending on the insurance you have, you may be asked to pay your portion such as a specific co-payment, co-insurance or deductible amount as your share of the cost.

Your insurance coverage is an agreement between you and your insurance company. Please be sure to refer to your insurance policy guidelines and benefit information with questions about your coverage.

Once your insurance has processed the claim, you will receive a statement for any patient balance due. If you have questions, please contact Patient Financial Services at 877-418-2061 or, 850-584-0863. If you are unable to pay the bill in full, a payment plan may be established. If you are unable to pay your bill, you may qualify for financial assistance. Please refer to the section titled Financial Assistance for more information.

How to Obtain an Estimate

If you need to obtain an estimate, billing practices, or to inquire about participating in your insurance plan from health care providers anticipated to provide services while you are in the hospital, please contact the provider directly as all providers may not participate in the same health insurers or HMO’s as the hospital.

  • You may pay less for the procedure or service at another facility or in another health care setting.
  • Patients should contact their health insurer or HMO for anticipated cost sharing responsibility.
  • The actual cost of services may exceed the estimate.
  • If you need information about financial assistance, please see the section on financial assistance or call our financial counselor at 850-584-0862.
  • Practitioners that may be separately can be found on the hospital website. Patients should contact them directly for an estimate of their services.

Service Bundles

For information on service bundles, please visit https://pricing.floridahealthfinder.gov. Service bundles are non-personalized estimates of costs that may be incurred for hospital services, and include all components of care, such as physician, ancillary and hospital payments. Actual cost will be based on services actually provided, and may be more or less than the estimates found in FloridaHealthFinder.

Types of Insurance Accepted by DMH

Doctors’ Memorial Hospital accepts most insurance types (see below for a list of participating providers). If DMH is a participating provider, your insurance will receive a discount based on a contract with DMH. We bill the insurance provider on your behalf. Any amount indicated as patient responsibility after your insurance has paid, will be billed to you. If DMH is not a participating provider by contract with the insurance company, you will be responsible for any amount not paid by your plan. In addition, you may receive services at DMH by independent providers, such as radiologist, pathologist or emergency room physicians. Please note that hospitals may not be included in all health plan offerings. Please check with your insurance company for more information.

Independent physicians may bill you separately. You should contact your insurance plan to determine if these providers are in network or, participating with your plan.  A list of provider groups that offer services independent of DMH may be found below (list of independent providers).

Doctors’ Memorial Hospital, Inc. participates with government sponsored plans such as Medicare, Medicaid, Tri-Care and Veterans Administration. Regardless of the type of coverage, it is your responsibility to provide an insurance card at time of registration so a claim can be submitted to your plan.

It is your responsibility to ensure we have accurate, current insurance information on file. If you provide insurance information after the time limit for filing has past, the bill may be your responsibility.

Private insurance Plans Accepted

Please see the list below of private insurance plans we are participating providers for at Doctors’ Memorial Hospital, Inc. If you do not see you plan listed below, please call us at 850-584-0863 to see if we accept your plan.

Aetna
Beechstreet
Blue Cross Blue Shield 
Children’s Medical Services
Cigna
Coventry Health (First Health)
Clear Heath Alliance
Florida Medicaid
Humana
Humana Military – Tricare
Labcorp
Magellan Behavioral Health
Prestige Health Choice
Quest Diagnostics
Simply Health Plans
Sunshine Health Plan
United Healthcare
Wellcare / Staywell

List of Independent Providers

Patients may receive a separate bill from independent providers. The independent providers may or may not participate in the same health plans as the facility. Consumers should contact the provider to determine health plan participation.

Eye Associates of Tallahassee
KWB Pathology Associates
Lab Corp
Quest Diagnostics
Radiology Associates

Sheridan (Anesthesiologist)
Southeastern Dermatology
Southern Medical Group
Southeastern Urological Center
Tallahassee Orthopedic Clinic
TMH Physician Partners

Hospital Sponsored Financial Assistance Program

Financial Assistance Program Summary

Doctors’ Memorial Hospital is committed to meeting the healthcare needs of the community. As a not-for profit hospital, Doctors’ Memorial Hospital provides emergency and medically necessary services to all patients without regard to status or ability to pay.

If you anticipate any difficulty in paying your hospital or clinic bill, or, if you would like to apply for financial assistance, please contact our Patient Financial Services representative at, 850-584-0862 or 850-584-0863,
Monday – Friday 8 am to 4:30 pm. 

Financial Assistance Application
Financial Assistance Policy and Procedure

You may also obtain a paper copy of the financial assistance policy and application form at any registration location of the hospital, DMH Clinics or, the Business Office.

Eligibility Information

A patient or their representative may request financial assistance prior to receiving, while receiving or after receiving services at Doctors” Memorial Hospital. The eligibility determination shall be applied regardless of race, color, creed, sexual orientation or immigration status.  Applications are processed for all who complete the application process.  Financial assistance is administered on an individual basis taking into consideration your income, family size and other specific needs or circumstances.

The Application Process

All patients requesting financial assistance must complete a Financial Assistance Application. The applicant is required to provide documentation that supports their family’s current level of income, available assets and expenses.  Examples of income include tax returns, W-2 forms; Social Security benefits disability statements, etc.  If you cannot provide these documents, you may still be able to apply. Please schedule an appointment with our Patient Financial Services representative by calling 850-584-0862. Or 850-584-0863.

Financial Assistance Decision and Notification Process

Doctors’ Memorial uses Federal Poverty Guidelines issued by the U.S. Department of Health and Human Services to determine a patient’s eligibility for financial assistance. The amount of discount varies based on your income and family size. If your income, adjusted for family size is 200% of the poverty level or lower, financial assistance may be provided. If your income is above 200% of the Federal Poverty Levels, other discounts may apply. The applicant will be notified within 30 calendar days of receipt of a complete application.

Contacting the Financial Assistance Program at DMH

Patient Financial Services representatives are available to assist you in understanding the financial assistance program and to answer any questions you may have. Should you need assistance in any other language besides English, the program may be able to provide a translator for you. The financial counselor will also be able to assist or inform you of other programs such as Medicaid, Disability and Vocational Rehabilitation Services that may assist you with your hospital bill. Our financial counselors will also be able to direct you to healthcare navigators within our community that can assist you with finding insurance through the market-place exchange.

How Do I Obtain An Estimate For Services?

Cost of care estimates are provided upon request. To obtain an estimate, please call our Patient Financial Services Department at 850-584-0154, Monday through Friday 8:30 -4 p.m.

Estimates may be provided to you electronically or, in writing.

It is important that you contact your insurance plan concerning your cost-share responsibilities.

Can I Get an itemized Bill?

Itemized bills are provided upon request. To receive and itemized bill, please contact Patient Financial Services at 850-584-0863, Monday through Friday. 8:30-4 pm.

For itemized bills from independent providers, please contact the provider directly.

If you have questions regarding your itemized bill from the hospital, please contact Patient Financial Services at 850-584-0863. If you are not satisfied with our response, you may contact ACHA directly at www.acha.myflorida.com.

What Happens If I Don’t Pay My Bill?

Your hospital bill is due at the time of service. However, if you have insurance, we will seek payment from your plan prior to billing you for any patient balance.  If you do not have insurance, you will start receiving statements soon after your discharge date. When you start receiving statements, payment is expected. If you are unable to pay the balance in full, a payment plan may be available. If you are unable to make any payment, you may qualify for financial assistance as outlined above.

If not payment is received and no payment plan established, you will continue to receive statements from DMH before your account is referred to an external agency for collection. If your account is referred to an external agency for collection, you will receive notice from them about the placement and will be given opportunity to make arrangements for payment of the account. At any time in this process, you will still be able to apply for financial assistance.  Please be aware that after placement with the collection agency, an account may be reported on your credit as a delinquent claim.

View Patient Rights and Responsibilities

Quality of Service

Information regarding quality measures that are reported to the public by organizations such as the Centers for Medicare & Medicaid Services (CMS), and the Florida Agency for Healthcare Administration.

The following websites include quality measures:

Questions, Concerns and Complaints

We value your feedback. If you have a question, concern or complaint about the quality of care you or a family member receives at Doctors’ Memorial, we encourage you to speak directly to the department that was involved in the situation you are concerned about.  However, if you prefer to speak to our Patient Advocacy Office, they can be reached at 850-584-0609.

Florida Agency for Health Care Administration

The Agency for Health Care Administration has statutory authority for regulating hospitals and ambulatory surgical centers in Florida. If you have a complaint against a hospital or ambulatory surgical center, call the Consumer Assistance Unit at 888-419-3456, (press 1) or write to:

Agency for Health Care Administration
Consumer Assistance Unit
2727 Mahan Drive/Bldg. 1
Tallahassee, FL 32308

If you have a complaint against a health care professional and want to receive a complaint form, call the Consumer Services Unit at 888-419-3456 (press 1) or write to:

Agency for Health Care Administration
Consumer Services Unit
P.O. Box 14000
Tallahassee, FL 32317-4000