Employee Assistance Program

At Tallahassee Memorial, we offer an Employee Assistance Program not just to our colleagues, but also as a service to organizations within the region, including North Florida, South Georgia and Southeastern Alabama.

The Employee Assistance Program (EAP) is work-based and designed to help employees, as well as their employers and supervisors, with solutions to improve health, relationship or job performance. The EAP offers a team of licensed mental health professionals and Certified Employee Assistance Professionals (CEAP) specially trained to address and consult on critical work issues.

Employees and Families

The EAP is a confidential service which provides assessment, short-term counseling, referrals and other follow up services to employees and their families on professional and/or personal issues.

Benefits to employees and their families

  • Counseling and problem solving – confidential in-person and telephone assessments to assist with problems, including work/life balance, anger issues, finances, substance abuse and other work or personal issues
  • 24-hour telephone crisis availability – after-hours crisis counseling and referral for immediate crisis needs
  • Follow up to referrals – follow up with employees to ensure satisfaction
  • Wellness and work/life seminars – education for employees around a multitude of life skills

Employers and Supervisors

The EAP provides consulting to employers and supervisors in matters of employee and organizational changes and needs.

Benefits to employers and supervisors

  • Supervisor consultations – guidance and support to managers to effectively identify and refer troubled employees as well as assist with productivity, morale, retention, and reduced absenteeism
  • Employee and supervisor training – orientation to the EAP and other skill development seminars, such as leadership, supervisor, and violence and harassment prevention
  • Drug-free workplace training and specialty services- qualified Substance Abuse Professionals (SAP) to meet the US Department of Transportation guidelines
  • Critical incident stress management – on-site debriefings for traumatic incidents
  • Quality improvement and utilization reports – satisfaction surveys and aggregate demographic reports

Contact the EAP

Employee Assistance Program
Office hours: Monday-Friday, 8 a.m. to 5 p.m. 
Support: 24-hour crisis availability

Phone: 850-431-5190
Toll free: 877-501-0956.
TTY for the hearing impared: 850-431-5157

Frequently Asked Questions

What about Confidentiality?

Confidentiality is essential to the success of the Employee Assistance Program. Requests by employers for information about EAP and your participation are held in strictest confidence. State and federal privacy laws protect your confidentiality. Seeking help through the EAP has no influence on your job security and advancement. There are some legal limitations to confidentiality imposed by law—your counselor will explain this during your initial visit.

What about cost?

All EAP services are provided at no cost to you, if your employer has contracted with Tallahassee Memorial and you are covered. If an outside referral is recommended, you are responsible for those costs. Your ability to pay and your health insurance benefits will be considered in referral options.

What if I have a problem that really isn't affecting my work, but I still need help?

Please call. This could be the best way to prevent the concern from affecting your job. It certainly may help you find a quicker solution. Check with your employer regarding drug-free workplace and employee assistance policy and procedures.

How do I get involved?

To ask questions or schedule an appointment, call The Employee Assistance Program at Tallahassee Memorial HealthCare:

850-431-5190
Toll free at 877-501-0956
TTY for the deaf and hard of hearing: 850-431-5157

EAP Clinical Team

We have a regional network of highly qualified employee assistance, mental health and addiction professionals.

The following staff members provide clinical services in the Tallahassee and surrounding region:

Melvina MacDonald, M.S., LMHC, CEAP

Melvina MacDonald has a master’s degree in counseling, is a licensed mental health therapist and a nationally Certified Employee Assistance Professional. She has 25 years of clinical experience and has worked in the employee assistance field since l988. She provides consultation to employers regarding drug-free workplace programs, EAP and other work-site based services. She is responsible for clinical supervision to the staff of the Employee Assistance Program and provides critical incident debriefing, short-term counseling and supervisor/leadership training to contracting employers. She is a graduate of Florida State University and is the past Chair of the Employee Assistance Certification Commission of the Employee Assistance Professionals Association, International.

Robert Carton, LMHC, CEAP, SAP

Robert Carton is a Licensed Mental Health Counselor and Certified Employee Assistance Professional. In the last 30 years he has worked in many area within the mental health profession directing both inpatient and outpatient counseling programs. He has worked in the EAP profession since 1978. Bob serves as a Substance Abuse Professional (SAP) for the federal Department of Transportation. He has a master’s degree in counseling psychology from Nova University in Ft. Lauderdale, Florida as well as a degree in philosophy and theology.

Linda Young, Ph.D.

Dr. Young is a licensed marriage and family therapist with over 27 years of clinical experience. She has a Masters of Public Service degree in Counseling from Western Kentucky University and a doctorate degree from Florida State University in family relations. Linda has been certified a clinical member of the American Association for Marriage and Family Therapy. She has worked in the private practice setting for a number of years, providing EAP services for several employee assistance programs. She has also directed a counseling program for victims of crime and two chemical dependency treatment programs.

Larry Kubiak, Ph.D.

Dr. Kubiak is a psychologist with 25 years of clinical experience in evaluation and treatment of children, adults and families. He provides psychological assessments, training and consultations for the Employee Assistance Program. He is the past President of the Florida Psychological Association.

EAP Resources and Quicklinks