Frequently Asked Questions
Where does my health information come from?
Your information is obtained from your Physician Partners - Pulmonary, Sleep & Critical Care Specialists electronic medical record. It does not include information from other physicians’ offices or any hospitals.
How do I register for the Patient Portal?
Enrolling in the Patient Portal is quick and easy. Here are the steps:
- If you are 18 or older, you will be asked if you would like to enroll in the patient portal during the registration process.
- If you would like to enroll, please provide your email address and an invitation will be sent to you. This invitation will expire after 90 days.
- Once you receive your invitation, click on the link in the email to sign up.
- The sign-up page has step by step instructions.
- You will create a unique username and password. Please don’t share your username and password with anyone.
- Welcome to the Patient Portal! You are now able to access your electronic medical records at your convenience.
What do I need to access the Patient Portal?
- Access to a computer and the internet
- An email address
- An internet browser capable of supporting 128 bit US encryption, such as Internet Explorer, Google Chrome, Firefox, or Safari
Is my medical information safe on a Patient Portal?
The Patient Portal uses the latest security measures to ensure that your medical information remains confidential between you and your care team. Additionally, you will set your own password to secure access to your patient portal.
PLEASE NOTE: It is extremely important that you keep your password in a secure location and completely confidential. Please do not share it with anyone. Your password is specific to you and your secure account on the portal. It is your responsibility to prevent disclosure of your password and to change your password if you feel that your security has been compromised.
How do I change my password?
You can change your password by using any of these options:
I know my password:
Login to the patient portal, and access your account by going to the drop down box beside the gear icon at the top right of the page. Select “Account.” Once on the account screen, click on the link “Update account settings.” On the next screen, you will go to the account column and click on “Password.” Follow the instructions to change your password.
I don’t know my password:
Go to the patient portal login page and click on "Forgot password?" The instructions will guide you through the process. You can also contact support services at 877-621-8014 and request a new password.
How do I view my health information?
Login to the patient portal. Some of your recent medical information will appear on the left-hand side of the first screen on the home page.
To access additional electronic medical information, click on “Health Record” at the top of the screen.
On the same screen, you can click on “Results” to get more detailed information on your lab results.
The "Documents" section contains discharge instructions and patient education from your hospital visit. You must have a PDF reader to view or download a document.
The “Medications” section contains a list of your medications from your last hospital visit.
The "Download and Send" section allows you to view or download a "Continuity of Care Document" (CCD). You can also send this document to another provider, as long as that provider has a type of secure email called a “Direct” email address. Contact your provider for their “Direct” address if you do not currently have it.
What if I don’t see my medical information?
It may take up to 36 hours after your appointment for information to show up in the patient portal. For a complete copy of your medical record, please call our office at 850-878-8714.
What if my medical information is incorrect?
If you feel there is incorrect information in your medical record, please call our office at 850-878-8714.
I didn’t elect to sign up for the patient portal but now I want to. What do I do?
To receive an invitation for the patient portal, please call our office at 850-878-8714.
What if I need assistance with the portal?
If you have questions or concerns about how to find information on the patient portal, please call us at 877-621-8014. We are here for you 24 hours a day, 7 days a week.
Connecting the IQ Health Portal with Other Apps
Tallahassee Memorial HealthCare embraces concepts of quality care, community health and progressive technology. TMH now offers the ability for you to securely connect some health management apps (such as fitness trackers, dietary trackers, etc.) to your health record in the IQ Health Portal. This new process provides access to your health and wellness data in an app of your choosing and enables you and your care team to make more informed choices.
The TMH team is working diligently to connect the applications listed below with the IQ Health Portal. Please check back here as applications are added regularly.
If you do not see your preferred health app listed above, please complete the form below to request that it be connected to the IQ Health Patient Portal.
Once we receive your request, TMH will work with the appropriate vendors to determine if they meet the technical requirements necessary to ensure a secure connection to your health record. Someone from the TMH team will be in touch with you with information about next steps.
Request a Connection
Please be aware that TMH does not operate or control these health management apps. The apps are not subject to TMH privacy and security policies, and TMH is not responsible for ensuring the privacy and security of the apps or the content maintained on them. TMH encourages you to review the privacy and security polices of the health management apps before using them.
For App Developers
If you have developed, or plan to develop, an app that you would like to connect to the IQ Health Portal electronic health record, the first step is to visit https://code.cerner.com/. Click on the “Start Coding” link to access documentation you need to develop for Cerner’s Ignited APIs and ultimately submit your app for review.