Making a Complaint to the Joint Commission

The Joint Commission on Accreditation of Healthcare Organizations accredits Tallahassee Memorial Hospital. If you have a complaint about the quality of care at TMH, the Joint Commission wants to know about it. Send them your complaint by mail, fax or e-mail. Summarize the issues in one to two pages and include the name, street address, city, and state of the health care organization. For more information related to correspondence, visit The Joint Commission.

The Public Information Interview is an opportunity for the public to speak to a Joint Commission surveyor during a Joint Commission accredited organization's on-site survey. This Public Information Interview is available to:

  • Patients, resident or clients and their families.
  • Patient advocates.
  • Organization personnel.
  • Others who have quality of care or patient safety information or concerns to share with the surveyor.

Individuals requesting a Public Information Interview may also request that the interview take place without a representative of the surveyed organization present.

How to Request a Public Information Interview

Requests for Public Information Interviews should be made in writing to the Joint Commission no later than five days before the scheduled survey. Send your request in writing to:

Office of Quality Monitoring
Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

You can also email or fax your request to 630-792-5636. To find out if a survey has been scheduled, check the organization's listing on Quality Check on the Joint Commission's website.

For more information

Call the Joint Commission's toll free number 800-994-6610, available weekdays, 8:30 a.m. - 5 p.m., Central Time.