Quality Information

Quality Measures

The following websites include quality measures that are reported to the public by organizations such as the Centers for Medicare & Medicaid Services (CMS), and the Florida Agency for Healthcare Administration.

• Medicare Hospital Compare Data (U.S. Department of Health & Human Services)
• Florida Compare Care Hospital Data (Florida Agency for Healthcare Administration)
• Florida Hospital Association’s Mission to Care
• FloridaHealthPriceFinder.com (Florida Agency for Healthcare Administration)

Collaborative Improvement Efforts

Tallahassee Memorial HealthCare participates with other hospitals across the state and the county in a variety of collaborative projects for the purpose of achieving best practices. Our current improvement initiatives include the following:

• Florida Hospital Association Comprehensive Unit Based Safety Initiative
• Florida Hospital Association Surgical Improvement Initiative
• Collaborative to Reduce Ventilator Acquired Pneumonia and Blood Stream Infections
• Triple Aim: Improving Community Health, Patient Outcomes and Experience, and Costs
• VHA Readmission Reduction Efforts
• Patient Safety: What you Can Do to Be a Safe Patient

Questions, Concerns and Complaints

Your feedback is very important to us. If you have a question, concern or complaint about the quality of care you or a family member receives at TMH, we encourage you to speak directly to the department or unit that was involved in the situation you are concerned about. However, if you prefer to discuss your concerns with a third party, the following options are available to you.

• Patient Advocacy Office - Tallahassee Memorial has patient advocates who will listen to concerns and explore possible courses of action for resolving your issue. The Patient Advocacy Office can be reached at (850) 431-5488.
• Florida Agency for Health Care Administration 
• The Joint Commission