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Patient and Family Centered Care

At Tallahassee Memorial, we strive to deliver the highest level of patient- and family-centered care by engaging our patients, their families and our colleagues in shared decision-making.

Partners in Care

We understand that family members know their loved ones better than anyone else. While we provide information patients and families need to make educated decisions about treatment, we also recognize that involved patients and families have their own information to contribute that can help us make even better care decisions. Involving families in a patient’s care supports the healing process and can improve their outcome and experience.

As we deliver patient- and family-centered care here at TMH, we aim to:

  • Offer a welcoming, supportive environment
  • Recognize that each patient and family is unique
  • Provide honest, open communication
  • Involve the patient and family in the planning and delivery of healthcare
  • Provide expert and timely care

At TMH, our patients define what “family” is to them. Family can nurture, give care and participate in the healing process. We respect and value them as integral care partners.

Elements of Patient- and Family-Centered Care

The foundation of patient- and family-centered care is made up of dignity and respect, information sharing, participation and collaboration.

Dignity and Respect

Patient- and family-centered care requires mutual trust and respect. To achieve that, we always strive to:

  • Listen and honor our patient and family perspectives, choices and backgrounds
  • Identify strengths in every patient and family
  • Be flexible by tailoring care to the needs, beliefs, and religious and cultural values of each person

Information Sharing

Information sharing helps patients and families make choices and assume responsibility for their own care. To achieve that, we make every effort to share complete, accurate, timely information with patients and families.


We aim to offer patients and families choices when it comes to how we approach their care. We also support them at the level of decision-making and participation they choose.


We strive to partner with patients and families in the plan of care. We respect and value the understanding families bring to this partnership. We also try to involve patients and families when we create and evaluate new policies, processes and facility design.

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Patient and Family Advisors

Patient and Family Advisors help bring the patient and family perspective to our work here at TMH.

Read About Our Advisors
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Become a Patient and Family Advisor

Have your voice heard and help improve the patient experience here at TMH.

Apply Now