Quality Care at TMH

At Tallahassee Memorial, we are committed to providing exceptional, compassionate care and the best possible outcomes to the patients we serve. To best serve the community’s health care needs, we measure the quality of our care in ways that are objective and measurable.

Quality Measures

The following websites include quality measures that are reported to the public by organizations such as the Centers for Medicare & Medicaid Services (CMS), and the Florida Agency for Healthcare Administration.

Collaborative Improvement Efforts

Tallahassee Memorial HealthCare participates with other hospital across the state and the county in a variety of collaborative projects for the purpose of achieving best practices. Our current improvement initiatives include the following:

Questions, Concerns and Complaints

Your feedback is very important to us. If you have a question, concern or complaint about the quality of care you or a family member receives at TMH, we encourage you to speak directly to the department or unit that was involved in the situation you are concerned about. However, if you prefer to discuss your concerns with a third party, the following options are available to you.

Patient Advocacy Office

Tallahassee Memorial has patient advocates who will listen to concerns and explore possible courses of action for resolving your issue. The Patient Advocacy Office can be reached at (850) 431-5488.