Patient Planning & Support

Advance Directives

Plan Ahead: Document your Personal Health Care Decisions 

Tallahassee Memorial HealthCare is committed to providing world class care. We want to provide our patients with the treatment they desire. Every patient has the right to determine how vigorously he/she would want to pursue life-sustaining measures when the end of life is near. For this reason, we encourage our patients to discuss these decisions with their families, to designate a person to speak on their behalf, and to put their wishes in writing. When you plan ahead by completing advance directives, you can feel confident knowing that you are in control of your future health care decisions. There are many options. 

Corporate Compliance

In keeping with our TMH I CARE philosophy and particularly in support of our principles of Integrity and Excellence, the Corporate Compliance Office is available to respond to concerns or inquiries colleagues may have regarding fraud, waste, abuse or non-compliance with laws, rules, and regulations. 

Concerns reported to the Compliance Office will be promptly and thoroughly investigated for proper resolution or response. Please contact the Compliance Office at 850-431-2667 with your inquiry or concern. 

Guest Services

It is important to us that you feel at home during your visit. Our Guest Services representative is stationed at the main desk in the hospital atrium and is there to help you with special needs. If you require directions, notary services, newspaper delivery, special requests, or information about accommodations, please stop by for assistance or call 850-431-1155. 

Foreign Language and Sign Language Translators

Deaf and hard of hearing patients can arrange for sign language interpreters or use a TTY phone through the Nursing Operations Office. For Non-English speaking patients, interpreters are available through the Language Line. Nursing Operations can also assist with this service. Please contact them at 850-431-5304. 

Palliative Care

Tallahassee Memorial knows that a major illness can cause many forms of stress – physical, emotional, social, and spiritual. The Palliative Care Consultation Team works together with your doctors to coordinate care that focuses on the unique and individual needs that you and your family have. 

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Spiritual Care Services

Chaplains can help support people who may be feeling anxious or facing difficult decisions. The spiritual care team provides confidential patient and family support.

There is an on-call chaplain available at any time to see patients of any faith group.  If specific needs are requested, the Spiritual Care Department can contact resources outside the hospital to handle requests.  For example, a Rabbi can be contacted for Jewish patients and families, or for those of Catholic faith, priests and Eucharistic ministers offer sacramental ministries, including the Sacrament of the Sick (Anointing) and the Sacrament of Reconciliation (Confession).

During regular hospital visiting hours, Spiritual Care Volunteers assist the chaplains in greeting new patients.  However, upon admission to the hospital, a patient may request that no chaplain visit be made.

Hours: 24 hours a day, seven days a week
Pager: 850-489-0066

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Patient Advocacy

This department provides advocacy and assistance to patients/families and physicians in all care settings and acts as liaison between patients, physicians, hospital staff and departments to recognize and remove any obstacles to providing high quality care. Advocates can be contacted Monday through Friday 8 a.m.–5:30 p.m. at 850-431-5488. After hours, contact Nursing Supervisor by calling 850-431-4983/4984.